Upfront Assessment of Need

To ensure students get the support they need to successfully complete their subsidised training, an upfront assessment of need (UAN) process is to be undertaken before they commence training.

If you are a new training provider contact a UAN mentor to help you get started with understanding and implementing the UAN process and to establish an agreement with a Government of South Australia funded Learner Support Services (LSS) provider. 

For more information and to find UAN mentors and LSS providers, read the LSS Fact Sheet.

If you are delivering to subsidised training to school students, it is important that you also understand the VET Readiness Orientation (VETRO) process.

For more information and to find VETRO mentors, read the VETRO Mentor Contact List.



To help explain the UAN process to prospective students or employers, the Department has prepared some simple, one page fact sheets.  Training providers are encouraged to use the fact sheets or incorporate the content into their information materials to help normalise the process and reduce anxiety.



Upfront assessment of need resources and tools


Guidelines for the UAN and process maps

Training providers are encouraged to review the process maps for a visual overview of the UAN process with summarised key information.  The guidelines include more detailed and nuanced information on the process and links to the key resources on this webpage that support the assessment of suitability, support needs, and literacy and numeracy.


Employment Service Provider Referral to Training Form

Employment Service Providers must initiate an online referral to a training provider for any job seeker in receipt of benefits that they refer to subsidised training.

Training providers are encouraged to provide the link for the online form and following fact sheet to all referring employment service providers they work with.

School Student Referral to VET form

Schools must initiate an online referral to a training provider for any school student they refer to subsidised training.

Referrals for school students who seek to access a course delivered institutionally must include evidence of completion of a relevant VET pathway as part of their eligibility. The following guide provides important information for schools, training providers and school students on the range of activities and forms of evidence.

VETRO Reports

Training providers can access referrals initiated by schools through VETRO reports via the Skills and Employment Portal. For more information on how to access and use the VETRO reports to help track, monitor, manage and create reports, watch the short instruction video and read the Frequently Asked Questions.

Suitability and Support Needs Assessment

The following checklist identifies the seven key areas of suitability and support needs that training providers must assess. Training providers must ensure that their normal selection processes such as interviews, self-assessment tools or questionnaires captures the evidence used to inform the suitability and support needs of the individual. The checklist can be used by training providers to record the outcome of the assessment but is not considered evidence of how the outcome was determined.

Literacy and Numeracy Assessment

Training providers must use the Core Skills Profile for Adults (CSPA) to undertake an assessment of literacy and numeracy in accordance with the UAN Guidelines. Access to the CSPA is provided at no expense under the Department’s licence to training providers with an FAA. Training providers must complete UAN training with a UAN mentor prior to the Department consenting to access to the CSPA. 

The following provides information on the CSPA tool:

A practice assessment is available for adults or school students to download themselves so they can experience and complete a mini assessment of their reading and numeracy skills.  The following link will enable them to register their own unique email address and be sent a link to access it.  If they do not receive the link within 15 minutes they should check their ‘junk’ folders in their email inbox.  At the end of the 6 reading and 6 numeracy questions they will be able to see online what they answered correctly or incorrectly and can go back and re-read the question.  There is also an option to restart the practice assessment if they wish to try again before they exit.  Once they exit the practice assessment they will not be able to use the link they received again and will need to re-register with a different unique email address.



The following provides information for staff in training providers who are responsible for conducting and supervising CSPA assessments:

The following is a short video that training providers can use to help prospective students to prepare for a literacy and numeracy assessment through the CSPA:

The following helps prospective students who need to undertake the CSPA writing assessment to get their best result, by explaining what is being assessed:

The following is a fact sheet that training providers must give to schools to help them understand the information in the report produced by the CSPA, where the student has been identified as having gaps in their reading, writing or numeracy capabilities.

Training providers must ensure that the following online form is completed by a Literacy and Numeracy Specialist where the prospective student undertaking the CSPA did not meet the minimum levels for their course of choice. The ‘how to’ guide explains how to use the online form correctly and there is a video explanation available as well.

Learning and Support Report

Training providers complete the Learning and Support Report once they have conducted the UAN process to determine suitability, support needs and literacy and numeracy capabilities for all prospective adult students seeking access to a training place. The report is not used for school students as this information is captured in the VETRO process within the School Student Referral to VET form. 

The report consolidates all elements and outcomes of the UAN process and confirms to the Department in real time that UAN process has been completed in full.