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Learner Support Services

Access additional support for students with significant barriers to completing training

What is Learner Support Services?

Learner Support Services (LSS) is an individualised support service that helps students successfully complete their training and transition to employment.

For delivery in South Australia, a compliance condition of your FAA is that you must have a Partnership Agreement with an LSS Provider. See the UAN Guidelines for assistance.

Students can be referred (or can self-refer at any time) to an LSS provider for free one-on-one support if they are facing complex personal and learning support needs that are beyond the capacity of the training provider to support on their own.

Supports can be provided for a wide range of issues that students may be facing, including:

  • Family issues
  • Domestic violence
  • Housing and homelessness
  • Interactions with the justice system
  • Financial stress
  • Mental health and other disability issues
  • Study skills development
  • In-class support needs
  • Transitioning into an adult learning environment from school or after not studying for a long time
  • Transitioning into work after study (post-course support is available for up to 3 months).

Watch these videos for more information

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How LSS supports students and RTOs - case studies

Two LSS providers are interviewed about how LSS can work for RTOs using some case studies to show real stories about how LSS supported students.
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Assessing your Student Supports

Information for RTOs about how to undertake a self-assessment of your underpinning student supports, the importance of doing so and what makes an effective self-assessment when submitting to Skills SA.
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Chaya and Diane's story - LSS support

During her studies, Chaya faced some family issues that made her fall behind. With Dianne's support, Chaya has completed her studies and now has goals for the future she'd never have set before.

LSS Tools

The fact sheets, downloads, guides and webinars below are essential resources for RTOs.