Learner Support Services

Access additional support for students with significant barriers to completing training.

Learner Support Services (LSS) provide case management support to help students address life, learning and other issues, and complete their training and transition to employment.

Training providers can refer their students, including apprentices and trainees, to an LSS provider.

Learner Support Services are fully funded by the Department and are fee-free to students and RTOs.

Students who are facing significant barriers to completing their training, who are falling behind or at risk for withdrawing from training are the focus of LSS services.

To be eligible:

  • Students must be enrolled in a qualification listed on the STL at any AQF level (including apprentices and trainees), and
  • have complex support needs that require case management beyond the normal supports an RTO is expected to provide, and
  • their support needs are impacting on their ability to sustain their participation or complete their qualification.

For more information about LSS, read the fact sheet.