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Quality and compliance monitoring

Our quality assurance activities are based on the following set of principles:


We'll support you:

  • to understand the purpose of the South Australian Government's training and skills initiatives
  • with information and resources to assist your assessment of delivery and that any regulatory or contractual requirements are met.


Contracted service providers and employers of apprentices and trainees need to meet publicly published Standards and criteria.

If you train or employ apprentices or trainees in South Australia, either as a Registered Employer or Nominated Training Organisation, you need to maintain compliance with the Skills Standards set by the South Australian Skills Commission.

Your applications will be assessed against the criteria and decisions that are fair and equitable will be clearly communicated to you.

Monitoring and compliance

Your performance and compliance will be monitored with the terms and conditions of your contract.

Employers of apprentices/trainees have their activity monitored to ensure they comply with the South Australian Skills Act 2008 and meet their training contract obligations.

Monitoring is a continuous activity that involves analysing data and information from a range of sources, including service providers and employers themselves, to determine risk. Skills SA may seek information periodically from providers or employers to verify their compliance with their obligations. In such cases, this may involve a site visit, interview or records analysis.


We'll support you to build your capability and to comply with contractual and legislative requirements.

Registered Training Organisations can access workshops, capability building projects and information to help achieve quality outcomes.

Risk based approach

All Registered Training Organisations (RTOs) that deliver subsidised training under a Funded Activities Agreement are monitored by analysing data, including training subsidy claims and payments, as well as information from the Australian Skills Quality Authority (ASQA).

The data is used to create a training provider risk profile against a set of key indicators that have been modelled to identify risk. The risk profile is confidential and will not be shared with third parties.

The risk indicators include but are not limited to:

  • extent of compliance with national standards for RTOs, as identified by ASQA
  • complaints from stakeholders
  • implementation of the department’s Upfront Assessment of Need and Bridging Units policies and procedures
  • use of AVETMISS result codes
  • management of training accounts
  • management of students under the age of 18 and other vulnerable cohorts.

An RTO’s risk profile may result in the provider being more thoroughly monitored, which may involve a site visit and interview.

RTOs will be required to correct non-compliances.

ASQA is the national vocational education and training (VET) regulator and is responsible for ensuring RTOs are compliant with the national Standards for Registered Training Organisations 2015. We complement, not duplicate, the work of ASQA by ensuring that RTOs are compliant with the terms and conditions of their Funded Activities Agreement.